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FAQs
What should I do if the order doesn't arrive?
Contact customer services on 06 831 0150 (International +64 6 831 0150). We will establish if your order has been picked and packed, and whether it has been delivered with a POD (Proof of Delivery). In the worst case scenario, we will urgently pick, pack and deliver your order again.
Do you have a physical store I can visit?
We don't have a showroom you can visit, although we have many reps on the road available to visit you in your place of business and show you sample products. We also attend the three major trade shows each year in Auckland and Christchurch.
How long does it take for my order to arrive?
All orders normally take 5 to 7 working days. These times may vary seasonally, in particular during the Christmas rush. We recommend you place your Christmas order in early December if possible to ensure timely delivery.
How can I track my order?
All orders can be tracked by calling Customer Services on 06 831 0150 (International +64 6 831 0150).
When is my payment due?
All accounts are due on the 20th of the following month. Please note: Late payments do not qualify for RFA Rewards.
Can I change my order once it is submitted?
Providing your order hasn't been picked, packed, and despatched, it can be altered easily.
I am not a wholesale customer. Can I still order products from RFA?
No. You must be a company registered retailer with a GST number. We do not supply members of the public. Click here if you would like to apply to become an account holder.
For all other enquiries please call Customer Services on 06 831 0150 (International +64 6 831 0150).